May 2019 Newsletter
BMC Helix: Cognitive Service Management
As AI and automation become foundational to service management, IT organizations must evolve to meet new expectations for service delivery. The next stage of the service management journey embraces and integrates cognitive technologies to create a new intelligent enterprise with BMC Helix.
Cognitive Service Management is next-generation service management enabled by digital automation, AI, and machine learning that drives new levels of agility, productivity, and efficiency. At the core of the BMC Helix Cognitive Service Management are three key attributes: cloud, containers, and cognitive capabilities.
BMC Helix Cognitive Service Management includes:
To learn more about BMC Helix, please email ChristianneA@first-datacorp.com, EuniceO@first-datacorp.com, or MayG@first-datacorp.com.
Microsoft Teams wins Enterprise Connect Best in Show award and delivers new experiences for the intelligent workplace
Microsoft Teams won the Best in Show award last March 19, 2019 at the Enterprise Connect Event in Orlando, Florida for the second year in a row in recognition for its vision for making communication and collaboration easier for the entire workforce, including those on the frontline. Over the past two years, Teams has grown significantly in both new capabilities and customer usage, as the hub for teamwork that brings people together and fosters a culture of engagement and inclusion.
More than 500,000 organizations, including 91 of the Fortune 100, use Teams to collaborate across locations, time zones, and languages.
Microsoft Teams is improving workplace collaboration by helping organizations move from an array of disparate apps to a single, secure hub that brings together what teams need, including chat, meetings, and calling, all with native integration to the Office 365 apps.
To learn more about Microsoft Teams, please email HannaA@first-datacorp.com.